![]() ![]() I would have originally made contact with Intuit QB POS Technical Support Team. So, when doing a reinstall and restoring from our backup does the backup also restore all of our previous settings or will I have to go back in and manually set everything up you for your response also. ![]() So, now if there are no other options to resolve this problem it appears the only way to get this Debit button to be available is to do a clean install. I have no idea why all of a sudden this happened when I made a change to the receipt message and doing so caused this debit button to all of a sudden malfunction into a grayed out state when it was working for about 1 1/2 years since we installed. No matter what I do the Debit button still remains grayed out. Then, I go back and rechecked to restore or populate the buttons and save. ![]() I have even unchecked everything and saved which removes all buttons. Yes, I have checked to make sure the preferences in the area you instructions specifies have been set up correctly, which they are and were originally. Stay safe, and have a great You also for responding to assist in helping resolve this problem. You're always welcome and free to comment if you have other concerns with payment options in QB POS. Take a look at this article: Clean reinstall QuickBooks Point of Sale.įor an additional resource, feel free to read this article about giving your customers more ways to pay: Process and take payments in QuickBooks Point of Sale. Just make sure to store it in a secure device that contains anti-malware and antivirus to avoid data file corruption. On the other hand, when it's necessary to reinstall your QB POS software and restore the backup data, this won't corrupt the file. ![]() From the Payments method field, verify if the Debit/ ATM card is checked.From the I want to option, choose Sales and then click Receipt tendering.Click File and then choose Preferences, then select Company.From the Hardware Setup wizard and workstation preferences, select the correct pinpad model being used.In your case, you'll need to set up the payment type correctly in QuickBooks POS for QuickBooks Desktop company preferences to enable the Debit payment method button. Unable to select Discover or American Express.Debit is not an available payments method in POS.The option to sell gift certificates in Point of Sale (POS) is unavailable.I appreciate that you followed the steps recommended by my peer, In addition to his response, when company preferences are set up incorrectly, users commonly get the following issues: Thanks for sharing more details, Let's resolve the setup in your company preferences. Repair QuickBooks Desktop Point of Saleįinally, I've also included this reference for a compilation of the most commonly asked questions while doing business with us: QuickBooks Point of Sale (POS) FAQs.ĭon't hesitate to post again here if you have other questions about payment processing with POS.From the list of applications, select QuickBooks.Īdditionally, here's a couple of articles you can read to learn more about the troubleshooting steps:.Under Program and Features, select Uninstall a Program.However, if you've confirmed the latest released version is installed already, let's repair QuickBooks Instead. If an update is available, you'll see an option to download and install it.Let me help you get back on track, perform a few troubleshooting steps you can the debit card button accordingly while working with QuickBooks Point of Sale (POS).įirstly, let's update and make sure to install the latest released version of QuickBooks POS by following the steps below: ![]()
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